Bob Fazzi, Ed. D, President and CEO of Fazzi Associates, discussed the National Home Care and Hospice State of the Industry Study at Delta’s 2014 National Customer Forum. During his presentation Bob talked about the rapid change in the industry and what providers can do to be successful.
During the Balanced Budget Act of 1997, the industry lost 1/3 of the home care agencies and 50% of the revenue that was projected for home care. For those that survived, how did they do it? They did it by changing. Now is the time that significant changes should be taking place again.