Bob Fazzi, Ed. D, President and CEO of Fazzi Associates, your goal needs to be to position your agency to become a partner in newly emerging health systems. Home care providers need to be the most competitive agency in your area. How are you going to do this?
- Be in the top third of patient satisfaction
- Be in the top third of composite Home Health Compare scores
- Be in at least the lowest third of rehospitalizations
- Be in the lowest third in cost
If you put the right people in charge of one of the above goals, you will find yourself in a much stronger position. These people don’t need to be in the highest positions. They need to be people who can get excited about the goal, who can’t sleep at night because they’re coming up with ideas and someone whose colleagues will buy into the ideas.
Learn more about what you need to do by downloading the free National Home Care and Hospice State of the Industry Study.