Delta Connect Blog

THA Group and Delta Incubate Solutions for Value Based Purchasing

Posted by Crystal Parks on Oct 28, 2015 10:00:00 AM

Value Based Purchasing Program

Delta Health Technologies and the THA Group announce a partnership to optimize the emerging care demonstration programs and pilots in which THA Group is participating. THA Group, who provides an integrated solution of post-acute care serving the Lowcountry and Coastal Empire in South Carolina and Georgia, continues to be at the forefront of the industry, finding new ways to coordinate care and leverage telehealth technology. Success for these progressive programs requires complex documentation, efficient cross-functional operations management, and detailed reporting between all of the coordinators of patient-centric care including physicians, hospital systems, other post-acute providers, and payers.  Delta Health Technologies is utilizing their cloud solution to develop unique applications, workflows, and reporting to support THA Group in these progressive care programs. Together, the companies are creating a “living lab” for managing value-based and emerging care models. 

THA Group delivers on the promise to provide outstanding care to patients, physicians, system providers, and payers through innovative programs that will benefit the communities in which they serve. The company is actively incubating new care models, working to ensure Value-Based Purchasing will increase access to care while raising the quality of care provided. Current programs in progress include a population health management solution, called RightHealth®, designed to accommodate the shifting care requirements of medical homes, care transitions programs, accountable care organizations, and other integrated programs that manage high risk patients to keep them safely in their communities and homes. RightHealth® has also been designated Awardee status to participate in testing the Centers for Medicare and Medicaid Services’ Bundled Payments for Care Improvement (BPCI) initiative. THA Group has partnered in programs which “bridge the gap” between hospital and home, working with major hospital systems incorporating value-based models with THA focused on reducing rehospitalization rates for those facilities. On November 1, THA Group is starting a new program with a Senior Living Continuing Care Retirement Community System to provide ”Right Living” for residents through their RightHealth®  program, the cost of which will be incorporated by those facilities as part of their basic service.  Lastly, THA is finalizing a new initiative with yet another Senior Living Continuing Care Retirement Community to provide nurse practitioner and telephony-based concierge services to assist residents in managing their health and chronic diseases, allowing for “aging-in-place” and avoiding the need for emergent care.

“It is my personal mission to provide the health solutions our communities desperately need. For twenty years, we have delivered on our promise and we have practiced Telehealth since Ellen Bolch, THA Group2001. With the forthcoming changes to value-based models, we decided to be at the forefront to ensure our patients receive the unique services that empower them toward self-management and taking charge of their health at home – wherever they make their home,” said Ellen Bolch, CEO, THA Group. “The complexities of these new models require us to work with an information technology company that we trust, that understands our challenges, and has a solution that can accommodate to the evolving requirements of these projects. Crescendo, the cloud solution from Delta Health Technologies, is the perfect platform to help incubate our success.”

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Topics: Post Acute Care

Post-Acute LINK Elite Supplier Award

Posted by Crystal Parks on Oct 27, 2015 10:59:50 AM

Delta Health Technologies® is proud to announce that it has earned an 'Elite Supplier' distinction for the 2016 Post-Acute LINK Conference. This award is given to the companies that ranked in the top 10% of suppliers based on provider scores for their ability to be consultative, innovative, and the overall value of each supplier meeting. 2016 Post Acute Elite Supplier Award

"This seal identifies Delta Health Technologies as a progressive thought leader in the post-acute arena, and as an organization that understands how to build partnerships with clients," said Meredith Anastasio, Post-Acute LINK Managing Director.

Home Health is poised to be the care setting of choice as it's more affordable and delivers more positive patient outcomes. Delta understand this and released the Growing Long Term Post-Acute Care Market Infographic. This infographic is a helpful tool to allow care-at-home providers to visualize how they can grow their business and have the quantitative data needed to change their business model to be successful. 

Registration Now Open

Post-Acute LINK brings together providers and vendors from across the continuum to conduct meetings, share industry knowledge and experiences and fulfill sourcing needs. LINK suppliers represent more than 40 product/service categories, with participation from innovative industry leaders and emerging companies. 

Post-Acute LINK is exclusively for provider organizations in the Home Health, Hospice, Long Term Care, Transitional Care and Senior Living space with revenue over $20M and the supplier/vendor organizations that work with them. 

Space is limited to 80 provider companies and spots are swiftly being filled. For registration information, please visit or contact Miriam Adams at (203) 644-1734.



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Topics: Post Acute Care, Home Health

Be more effective in finding and keeping home care caregivers

Posted by Crystal Parks on Oct 12, 2015 9:13:17 AM

home care caregiver quality assurance

The biggest obstacle facing private duty owners and administrators who want to grow their business is finding and keeping quality caregivers. Companies who can recruit and retain the best people will continue to be the most competitive in their marketplace in the future.    

Over the years, Leading Home Care has conducted extensive research as to the best methods to help home care companies recruit, select, and retain quality caregivers.  

On October 8th, Stephen Tweed and Diane West from Leading Home Care...A Tweed Jeffries Company, described in detail their findings and how this information can be applied to help companies be more effective in finding and keeping caregivers.

As a result of this webinar, participants were able to:

  • Share their research in caregiver recruiting and selection
  • Describe the most effective recruiting technique
  • Develop a process for better caregiver selection
  • Increase caregiver retention and satisfaction

Stephen Tweed, CSP, has spent the last 25 years working with home care organizations that want to grow and with home care leaders who want to get ready for the future.  He is currently Chairman and CEO of Leading Home Care …a Tweed Jeffries company.

Diane West is Chief Operating Officer at Leading Home Care and Program Manager for Caregiver Quality Assurance®, a program for employee selection and retention using online pre-employment assessments.

If you’re eager to learn new methods to help you recruit, select, and retain quality caregivers, we encourage you to view a recording of the AppointMate & Caregiver Quality Assurance webinar.

View the recorded webinar

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Topics: home care, Private Duty, caregiver

Set yourself apart from other home care providers

Posted by Crystal Parks on Sep 30, 2015 10:52:03 AM

Set yourself apart from your home care competition

Have you wondered how professional resources such as doctors, hospitals, specialists, and care managers can impact your private duty client referrals?

The home care industry is a competitive business. You need to work with these professional resources to attract new clients.  But how can you attract these resources and create a mutual benefit?

According to the Private Duty Benchmarking Study, many home care providers feel their greatest opportunity for growth lies in creating better relationships with professional referral sources. But with so much competition in the market, home care providers may struggle with setting themselves apart and easing the concerned minds of these professionals. 

On September 24th, Chris Marcum, Director of Marketing at Home Care Pulse, presented a webinar showing why it's important to work with professional resources and how to become more attractive to them. 

Did you know?

  • The cost for acquiring a referral is less than web marketing
  • Nearly 50% of home care organizations list professional resources as their top revenue generator
  • The impact professional resources have on clients looking for home care is substantial

If you’re eager to learn why it's important to work with professional resources and how to become more attractive to them, we encourage you to view a recording of the Building Mutual Relationships with Professional Referral Sources webinar.   

View the recorded webinar

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Topics: home care, Private Duty, referrals

Be Different in Home Care by Creating Exceptional Customer Experiences

Posted by Stephen Tweed, CSP on Sep 15, 2015 7:30:00 AM

stephen tweed

This is a guest blog post written by Stephen Tweed, CSP, who is the CEO of Leading Home Care...a Tweed Jeffries company.  Stephen is an internationally known health care and business strategist, award winning professional speaker, published author, and consultant to the home care industry. 



expceptional customer experiences in home care

Perhaps one of the greatest delusions in the home care business today is “customer service.” 

Every agency owner, CEO, and administrator truly believes that their agency gives great service and that they give better service than their competitors. Over the years in my seminars and workshops, I’ve asked participants “Who believes your agency gives better service than your competitors?”  Nearly everyone raises their hands.

Psychologists have actually created a name for this delusion, “The Lake Wobegon Effect.”

The Lake Wobegon Effect

This delusion was named after Garrison Keillor’s famous radio show “where all the women are strong, all the men are good-looking, and all the children are above average.”

Everyone in your agency suffers from the Lake Wobegon effect … you think you are better than you are and your service is better than it is. Service in this country is so bad that you can offer above average service and still stink.  Assume your service is bad. It can’t hurt and it will force you to improve.


  • When researchers asked students to rate themselves in their ability to get along with others, 60% rated themselves in the top 10%.
  • 94% of university professors say they are doing a better job than their average

An article I read in Delta Airlines Sky Magazine several years ago said, “70% of companies believe that customer service has improved over the past five years.  An equally high percentage of consumers believe that service has declined.”

Customer Satisfaction is Not Enough

In the early 1980s, General Motors got the quality religion most famously expressed in Ford’s theme, “Quality is Job One.” GM surveyed customers and found they were far more satisfied than before the quality initiative.  Funny thing happened, “Satisfied” and “Very Satisfied” GM customers went out and bought Toyotas, Hondas, and Fords.

Fewer than half of “satisfied” customers bought the same GM make again. Stop measuring “client satisfaction” and start creating exceptional customer experiences.

Fourteen years ago, my wife Elizabeth decided it was time for a new car.  She traded in her 10 year old Cadillac that she loved and had bought with cash, for a brand new Lexus LS400. She loved that car even more, and drove it for 14 years.  Not only did she love the car, she loved the experience of going to the dealer.  Now how many people can say they love going to the car dealer for service, but our friends at Sam Swope Lexus have made getting your car serviced an Exceptional Customer Experience.

At the time, I was driving a Honda Pilot, which was my yard truck.  I drove it back and forth to the office, back and forth to the airport, and for hauling important stuff like canoes, kayaks, bikes, mulch, and fire wood. When it was time to trade the Honda, Elizabeth talked me into looking at the Lexus SUV. I couldn’t see myself in a Lexus and I couldn’t see myself hauling mulch in such an expensive SUV.

After going to visit the Lexus dealer, and having another Exceptional Customer Experience, I’m now driving a Lexus RX350 and loving it.  And I, too, love taking my car for service.  Go figure.

While I was “very satisfied” with the Honda and the Honda service, it wasn’t enough to keep me as a customer.

If you really believe that your greatest strength is customer service, and you want to compete in the home care marketplace based on an Exceptional Customer Experience, then there are some things you will need to do.

Mark Sanborn, my speaking colleague and past President of the National Speakers Association, gives us The Four-Way Test of an Elevated Experience in his book Fred 2.0:

  1. They are surprised – in a good
  2. They are happier after the experience than they were
  3. They feel they received
  4. They want to tell others about their

Scott McKain in his wonderful book, All Business is Show Businesssays:

“More than 70% of customers would tend to go someplace else to make a purchase if it was more entertaining to do business there. Over 74% of employees say they would quit where they are currently working and take a job with another organization for comparable pay if it were more fun to work there.”

They don’t want a job, they want a relationship. We’ve seen this in home care as we have studied caregiver turnover.

“The bottom line is that your customers and employees are going to have an emotional experience because of their contact with your company whether you like it or not.  Your responsibility and challenge is to provide them with the kind of emotional connection that will inspire loyalty. In today’s channel-zapping, faxing, FedEx-ing, e-mailing, instant response world, the new currency is time.  Today’s stressed-out consumers and employees value this new currency as much as money.”

Apply the four-way test to growing exceptional customer experiences in home care:

  1. What do you do to surprise your clients or families in a positive way?
  2. How do you know they are happier as a result of having the care experience with you and your company?
  3. What value do you provide and how do your clients know they have received it?
  4. What can you do to encourage them to tell others about their exceptional experience?

If you and your team believe that you can differentiate your agency from your competitors by creating exceptional experiences for your patients, family members, and referral sources, then you’ll want to download the free research report from Delta Health Technologies. 

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Topics: home care, Private Duty

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