Delta Connect Blog

Introducing AppointMate Companion - GPS Telephony & Task Entry

Posted by Rachel Alden on Nov 19, 2014 9:41:53 AM

Delta Health Technologies® is proud to announce the availability of AppointMate® Companion -- a tool allowing caregivers to clock in and out and to view care plan tasks on their smartphones.

Delta created Companion to help our customers improve care plan compliance and provide more opportunities for their caregivers. This new tool gives caregivers the information that they need at their fingertips. 

Companion will allow caregivers to:

  • Clock in and clock out using their smartphones based on their GPS location
  • Review and document tasks for that appointment's care plan
  • View upcoming schedules
  • Review appointment information in advance
  • Access directions

To learn more about Companion, visit this page and request a demo.


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Topics: private duty home care

Get a Compassionate and Competitive Edge

Posted by Crystal Parks on Nov 18, 2014 9:30:00 AM

Home health providers quest to improve patient care and satisfaction doesn't have to take a back seat to their business strategy. They can, and should, strive to excel at both. 

The evolution of the home health industry means that it is more important than ever to be competitive. A home health professional's primary goal is to care for patients to the best of their ability. However, the only way to acquire more patients is to outperform the competition with more referrals, while simultaneously keeping the costs of doing business down. InfoGraphic_Medical-Technology

In addition to the competition, providers may also be worried about market share, remaining profitable and hiring more skilled workers.  For an even bigger competitive advantage, consider this: home health agencies are partnering with ACO's and other emerging care models. The good news is that some hospitals and physicians are also looking to partner with select agencies provided they can meet and maintain the below criteria:

  • Proficiency in medical reconciliation
  • Symptom monitoring and disease management
  • Accurate EHR and sharing data
  • A high level of patient satisfaction

In order to remain successful as the industry evolves providers need to redefine their vision and shift their importance from the number of patients to the number of satisfied patients.

Our three-page eBook gives home care providers a clear blueprint to maximizing their patient care outcomes and getting a competitive leg up on the competition. 

Download our free eBook to discover how software can help you to reduce re-hospitalizations, exceed your patient's needs and and expose you to even greater competitive advantages.  

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Topics: healthcare technology, homecare software

Private Duty Care Plan Compliance

Posted by Rachel Alden on Nov 14, 2014 4:00:00 PM

While the private duty home care industry may not be regulated by one single federal entity, providers face a variety of rules and requirements from state programs and payers who require documentation of completed care plan tasks.

There are many different methods for tracking care plan compliance. Some are much more automated than others. Beyond pen and paper, here are a few options:

1) Employee Portal Access to Care Plan

Delta's private duty home care software, AppointMate®, provides an employee portal for caregiver access. In addition to a variety of other functions, the portal allows the employee to review their assigned care plans. By providing this information, employees can go to the appointments equipped with the necessary knowledge to follow the care plan during each visit. If you choose to use this method alone, you will need to require the caregivers to document in the portal, by calling the office or on paper to track what was accomplished.

2) Telephony with Task Entry

In addition to reviewing the care plan, telephony provides an opportunity for your caregivers to document the tasks that they accomplished during each visit. AppointMate offers several options for task entry including an option that reads tasks out loud and asks your caregivers to indicate whether the task is complete, incomplete, or the client declined. By requiring caregivers to document this way, you can report on them to the client, his or her family and your payers.

3) Mobile Task Entry through a GPS Visit Verification Tool

Next week, Delta will introduce AppointMate Companion, a new tool allowing caregivers to clock in and out via their smartphones or mobile devices. In addition to verifying visits based on GPS location, Companion will allow caregivers to view and document on the care plan tasks for each appointment. Caregivers will see the tasks throughout the appointment and document as they go. As with other task entry options, the results will be available within AppointMate and in a variety of reports.

The right method or methods for tracking care plan compliance for your agency depend on the size of your office staff, the specific requirements of the programs and payers, and the capabilities of your software system.

For more information about options available within AppointMate, request a demonstration. We would be glad to discuss how we can help you track care plan compliance.


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Topics: Home Care Software

What Does the Final HH PPS Rule Mean to You?

Posted by Crystal Parks on Nov 7, 2014 1:39:59 PM

NAHC will be hosting an 'What Does The CMS Final Rule, 2015 Medicare Home Health Prospective Payment System Rate Mean to You' educational opportunity on Wednesday, November 19, 2014, from 1:00 PM – 2:30 PM Eastern.

The Final Rule issued recently by the Centers for Medicare and Medicaid Services (CMS) includes a myriad of important policy changes in addition to the 2015 payment rates for home health services. Among those important changes is the major modification to the rule requiring a face-to-face encounter with a physician as a condition for payment in Medicare. The Final Rule includes so much more:

  • The CY 2015 HHPPS payment rates, new case mix adjuster; wage index, and outlier payment formula weights
  • New requirements for timely therapy assessments
  •  OASIS submission requirements
  • Insulin injection standards
  • A potential new Value-Based Purchasing program in home health services
  • Modifications to personnel qualifications and Civil Monetary Penalties

This NAHC event will provide you with an in-depth explanation and evaluation of each of these elements in the Final Rule, along with updates on unresolved questions and implementation guidance.

More information will be made available from NAHC on this special web event in the coming days. 


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Topics: CMS, HHPPS, Home Health

How to Reduce Non-Billable Hours With Your Private Duty Software

Posted by Rachel Alden on Oct 31, 2014 12:00:00 PM

All agency owners want to find ways to lower costs and increase profit, particularly in today's challenging environment. Our AppointMate® solution for private duty home care agencies provides a number of quick ways to reduce your non-billable hours.

With a few changes to telephony, billing and payroll options that AppointMate customers can make themselves or through a quick request to the Support Department, agencies have the potential to save thousands of dollars annually.

1) Place limits around clock in and clock out times.

By limiting the amount of time before and after a shift that your caregivers can clock in and out, you lower the length of time that your caregivers are being paid that is non-billable to your customer. AppointMate allows you to customize these thresholds. For example, you can only allow clock in and clock out within a five minute window before or after the time for clock in and clock out. If caregivers arrive later than the five minute window, they would need the office staff to clock them in, adding an extra layer of accountability.

2) Set appropriate rounding.

Rounding can take your clock in and clock out thresholds one step further. AppointMate offers incremental rounding options for both billing and payroll to give you the control. If you set your payroll rounding to coincide with the five minute clock in and clock out threshold described above, you could round to the start or end time - essentially eliminating non-billable time from most appointments.

3) Utilize available alerts.

AppointMate features a variety of alerts related to appointments. In addition to our colorful status screen displaying the status of today's visits, both caregivers and office staff can receive notifications if appointments are overdue or if someone overstays at an appointment.

With our two-step alert system, your first notification could go to the caregiver reminding him or her to clock in or out. The second notification could be sent to the caregiver and to the office staff to notify them if the caregiver has still not clocked in or out. By closely tracking arrivals and departures and enforcing your own policies, you can reduce the differences between your scheduled appointments and your actual appointments.

AppointMate customers with questions about how to implement these tips can contact our Support Team. If you are not yet an AppointMate customer, we would be glad to demonstrate how AppointMate can help you maximize your agency's potential. Simply contact us to set up a demonstration.


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Topics: private duty home care

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